Introduction

The Town of Silverthorne is committed to providing digital content and services that are accessible to the widest possible audience, regardless of technology or ability. Silverthorne’s goal is to deliver an online experience that achieves compliance with the Web Content Accessibility Guidelines (“WCAG”) 2.1 AA Standards that are published by the World Wide Web Consortium, or such other accessibility standards as are adopted by rules issued by the Colorado Office of Information Technology from time to time (the “Accessibility Standards”).

Summary of the Colorado Accessibility Standards

On June 30, 2021, Governor Jared Polis signed HB 21-1110 into law, which is now codified at C.R.S. §24-85-103 (the “Act”). This legislation requires that information technology systems used by governmental entities, including content hosted on those systems, be accessible for people with disabilities. This is intended to ensure that people with disabilities are afforded the same ability to enjoy and participate in the services, programs, and activities offered by public entities.

The Act requires IT systems used by governmental entities to comply with the WCAG 2.1 AA Standards beginning on July 1, 2024, and applies to both internal and external-facing systems. The Colorado legislature extended this deadline to July 1,2025 in its so-called Grace Period Bill, provided that the public entity:

1. Provide reasonable accommodations or modifications;
2. Have a published accessibility statement; and
3. Can provide evidence of making good faith progress on a plan to remove accessibility barriers.
4. From time to time, the State’s Office of Information Technology (“OIT”) may update the Accessibility Standards. The Town will stay up to date on the applicable standards and adjust its accessibility strategies accordingly.

The Town of Silverthorne’s Digital Accessibility Policy

The Town’s policy has been developed to promote equal access to the programs, services, and activities provided through the Town to individuals with disabilities. This policy applies to all digital products and services, including websites, mobile applications, software, subscription services, electronic communications, and digital documents such as PDFs (collectively, “digital assets”).

Policy Statement

1. Content that is in active use, is new, or that has been redesigned and is published on the Town’s digital assets after the effective date of this policy will follow accessibility standards unless an exception applies, as set forth in this policy.
2. Existing content will either be remediated or archived to conform to accessibility standards. This assessment only includes technology managed, created or directed by the Town.  It does not include assets provided or managed by third parties.

Notification of Inaccessibility Procedure

If an individual discovers that any of the Town’s digital assets do not meet the Accessibility Standards, they may report the inaccessible digital asset by using the accommodation request form on the Town website’s accessibility page, emailing info@silverthorne.org or calling the Digital Accessibility Team at 970-513-4886. The following information should be included:

1. Name of the individual submitting the report
2. Name of the individual who encountered the inaccessible content, if different from the individual submitting the report
3. Email address
4. Phone Number
5. Program, content, or location of the inaccessible digital asset
6. Date of the report
7. Date of issue being reported
8. Description of the problem

Within 14 calendar days after receipt of the report, the Digital Accessibility Team will contact the individual to discuss the problem and possible resolutions.

Within 30 calendar days of that discussion, the Town will

1. Provide the digital asset in an accessible format or update the technology to comply with the Accessibility Standards;
2. Provide the individual with a reasonable accommodation to afford them reasonable access; or
3. Notify the individual that the Town cannot fulfill the request because it would constitute an undue burden, fundamental alteration, or direct threat and explain its reasoning in compliance with 8 CCR 1501-11.10.

If the issue is not satisfactorily resolved, the individual who issued the report may appeal the decision to the Town Manager within 30 calendar days of receiving the Town’s response.

Phase 1: Analysis and Prioritization

Upon completion of the assessment, the Town will conduct a full inventory of its digital assets and evaluate the results to prioritize the order in which digital assets should be made accessible. The Town staff shall meet to discuss the size, complexity, usage, and criticality of technology identified as needing remediation to analyze the scope of the remediation needs.

Phase 2: Remediation

Digital assets accessed by the public should be remediated using the following priority criteria.  As this is a work in progress, it is important that employees understand where to place priority. 

1. High – this includes the top 25% of highest trafficked pages, content and documents as well as pages and documents used for accessing essential town services, programs, or activities. Additionally, any content for which the Town has received a complaint will move to the top of the priority list.
2. Medium – lower trafficked pages, content and documents that do not currently have an alternate accessible format.
3. Low – Informational content that is available in an alternate accessible format.
4. Internal - Content and documents that are internal to the Town will be considered low priority for remediation.  However, in the case that an internal employee requires accessibility, information accessed by that employee will move to a high priority.
5. Inactive – Content identified as inactive will be either removed or archived if it needs to be retained for reference or recordkeeping purposes.

Employees will notify their supervisor when large-scale, complicated, and/or time-intensive remediations are identified. Based on the Town’s available resources, with financial or staff time available, a remediation plan and timeline will be created to meet this policy’s goals

The Town will incorporate a variety of tools, techniques, methods, and processes to identify accessibility barriers and meet existing and new assistive technology needs. Employees will use accessibility testing tools that are provided to ensure newly created content is accessible. 

Accessibility testing tools will be made available to employees either through tools incorporated in Microsoft 365, testing software, and/or a third party consultant.  These tools will be made available through the IT department and supervisors are responsible for connecting employees with these resources.

Emails

1. All emails should use the Outlook Check Accessibility function prior to sending.
2. Email signatures should be accessible.

Special Rules for Unique Content

1. Content archived from public-facing digital assets shall be stored on a non-public server and made available upon request. If the Town receives a request for archived content, it shall render such content compliant with the Accessibility Standards prior to transferring it to the requestor.
2. Certain documents may take longer to come into compliance with the Accessibility Standards. Those types of content will include the following disclaimer:[Short summary of the document]. Upon request, the Town will provide reasonable accommodations for alternative access to the document(s) listed above. To receive alternative access, please submit a request here (hyperlink).
3. The request for alternative access shall be sent to the Digital Accessibility Team. The Town may provide alternative access to digital assets. This may include providing different formats of information, alternative communication methods, or accessible technology solutions. Types of content that may be subject to the alternate access procedure described above include, but are not limited to:
   1. Blueprints
   2. Architectural drawings
   3. Diagrams displaying information that is also provided in narrative text
   4. Complex and/or atypical images, diagrams, and documents
   5. Scanned historical publications
   6. Handwritten correspondence
   7. Technical drawings
   8. Site plans, development plans, and maps
   9. Complex and comprehensive tables and charts
   10. Documents or content types identified as having no or low impact on users of assistive technology, or content that contains information that is already available in an alternative accessible format
   11. Any image for which there is no logical methodology to create an alternate description that will make the image understandable to assistive technology

Procurement & Current Digital Assets

The Town of Silverthorne shall procure digital assets that meet the Accessibility Standards to ensure that all users, including those with disabilities, have equal access to digital services.

1. Procurement Documents: All procurement documents for digital assets must include requirements for Accessibility Standards. This includes specifying the level of compliance required and referencing the relevant Accessibility Standards that have been adopted by the Colorado Office of Information Technology.
2. Evaluation of Vendors: The Town shall evaluate potential vendors for their expertise in accessibility, including reviewing their accessibility policies, practices, and experience working on accessible projects.
3. Accessibility Testing: Potential vendors shall be required to conduct accessibility testing on their digital assets to ensure that they meet the Accessibility Standards. This testing should include both automated and manual testing.
4. Solicitation and Contract Language: The solicitation documents and the contract with the vendor shall include specific language for Accessibility Standard compliance, including a statement that the vendor is responsible for ensuring the digital assets meet those requirements during the term of the contract and any renewals.
5. Implementation: The Town shall ensure that all staff involved in procuring digital assets are aware of this policy and its requirements. This policy shall be incorporated into all relevant procurement procedures and guidelines.
6. Enforcement: The Town shall enforce this policy through regular monitoring of compliance and by taking appropriate action, including withholding payment or terminating the contract, in the event of non-compliance.

Continuous Monitoring and Improvement

Digital accessibility for individuals with disabilities will never be complete. Changes in technology, legislation, policies, procedures, best practices, and content will always drive the need for continuous monitoring, modifications, and improvements.

Periodically, the Town will conduct a high-level assessment of its overall accessibility maturity to evaluate the current effectiveness and capabilities of its accessibility practices and identify where further improvements can be made to remove barriers.

The Digital Accessibility Plan is a living document. The Digital Accessibility Team will review this accessibility plan at least annually and as needed. Updates to this document are to include reporting on the progress of remediation milestones and any changes to the processes described. This document will also be updated to reflect any changes to relevant laws, regulations, and standards.

Staff Roles and Responsibilities

1. All Employees
   1. Attend appropriate and regular accessibility training as needed
   2. Ensure compliance by using this policy and provided tools to respond to any content that is non-compliant
2. IT Department
   1. Select and implement tools that conform to this policy
   2. Provide tools to support automated accessibility testing
3. Accessibility Coordinator
   1. Note: The responsibilities of the Accessibility Coordinator are currently managed by employees in the Town Manager’s Office, IT, and Communications. Depending on budget availability, the Town may explore hiring a third party to assist with remediation and additional audits, and/or a dedicated employee to fill this position, which would allow greater capacity to perform accessibility training and remediation duties.
   2. Stay current on laws, rules, and regulations governing digital accessibility and manage the Town’s Digital Accessibility Policy to meet those needs.
   3. Manage requests to remediate inaccessible digital assets and to provide alternative access if remediation is not possible or practicable.
   4. Track the Town’s progress in achieving compliance with accessibility standards.
   5. Audit the Town’s digital assets on a scheduled basis to ensure compliance with accessibility standards.

Training Requirements

Training will be provided for employees during onboarding and/or as regular training offered through the Town.

1. New hire training - All new hires who will be creating/editing digital content will receive basic accessibility training.
2. Job duty training - All employees will receive accessibility training relevant to their duties. Employees transitioning to a new position within the organization may be required to complete additional training.
3. Refresher training - All employees who create/edit digital content should regularly receive refresher training to reinforce skills and stay up to date with the latest accessibility tools and techniques.

Glossary

• Active use - Active use is the same as defined in Rules Establishing Technology Accessibility Standards, 8 CCR 1501, section 11.4.
• Archived web content - Web content that meets all three of the following criteria: maintained exclusively for reference, research, or recordkeeping; not altered or updated after the date of archiving; organized and stored in a dedicated area or areas clearly identified as being archived.
• Digital asset - all digital products and services, including websites, mobile applications, software, subscription services, electronic communications, and digital documents such as PDFs. Digital assets include, but are not limited to, the following:
  • Software Applications
  • Emails
  • Documents
  • Videos
  • Audio
  • Kiosks
  • Digital Signage
  • Hardware
  • Third-Party Tools
  • Websites
  • Text
  • Images
  • Links
  • Forms
  • PDFs
  • Documents
  • Spreadsheets
  • Reports
  • Videos
  • Audio
  • Social Media Posts
  • Embedded Third-Party Content
  • Undue burden Undue burden is the same as defined in Rules Establishing Technology Accessibility Standards, 8 CCR 1501, section 11.4.
  • Web Content Accessibility Guidelines (WCAG) – Guidelines developed through the W3C process in cooperation with individuals and organizations around the world, with a goal of providing a single shared standard for web content accessibility that meets the needs of individuals, organizations, and governments internationally.
  • Website Accessibility Conformance Evaluation Methodology (WCAG-EM) – An approach for determining how well a website conforms to Web Content Accessibility Guidelines (WCAG).
  • World Wide Web Consortium (W3C) – An international community where member organizations, a full-time staff, and the public work together to develop web standards.

Resources

• Accessibility Conformance Report (ACR)
• Colorado HB 21-1110
• Colorado HB 24-1454
• Web Content Accessibility Guidelines (WCAG) 2.1
• Colorado Governor’s Office of Information Technology Rules Establishing Technology Accessibility Standards, 8 CCR 1501-11

In accordance with the requirements of Title II of the Americans with Disabilities Act (ADA) and the latest WCAG 2.0 standards, the Town of Silverthorne will not discriminate on the basis of disability in the admission, access, or operations of its programs, services, website, activities or facilities.

Employment

The Town of Silverthorne does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under Title I of the Americans with Disabilities Act (ADA).

Effective Communication

The Town of Silverthorne will generally, upon request, provide appropriate aids and services leading to effective communication for qualified personals with disabilities so they can participate equally in the Town’s programs, services, and activities, including qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to people who have speech, hearing, or vision impairments.

Modifications to Procedures

The Town of Silverthorne will make reasonable modifications to programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services and activities. For example, individuals with service animals are welcome in Town of Silverthorne facilities.

The ADA does not require the Town of Silverthorne to take any action that would fundamentally alter the nature of its programs or services, or impose an undue financial or administrative burden.

Paratransit Service and Transporting Service Animals

ADA paratransit service is available to qualifying individuals through the Summit Stage Mountain Mobility program. A Mountain Mobility application for paratransit services is located at: http://www.co.summit.co.us/375/ADA-Paratransit-Service. Service animals are welcome aboard per ADA regulations and must be kept under the control of their handler at all times and must not obstruct bus aisles nor interfere with the safe operation of the bus. Pets are permitted in a secure pet carrier.

ADA Coordinator

The Town of Silverthorne has established an ADA Coordinator to facilitate assistance for disabled residents and visitors. Anyone who requires an auxiliary aid or service for effective communication, or a modification of procedures to participate in a program, service, or activity of the Town of Silverthorne, should contact the ADA Coordinator by email or at 970-262-7379 as soon as possible but no later than 72 hours before the scheduled event.

The Town of Silverthorne will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modifications of procedures, such as retrieving items from locations that are open to the pubic but are not accessible to persons who use wheelchairs.

Complaints that a program, service or activity of the Town of Silverthorne is not accessible to persons with disabilities should be directed to the ADA Coordinator by email or at 970-262-7379.

For information on submitting a complaint, please consult the Grievance Procedure document.

The Town of Silverthorne incorporates website accessibility standards into the design and maintenance of our website to ensure accessibility for all people regardless of ability or method of access.

If you use assistive technology (such as a Braille reader, a screen reader, TTY, or any other nonvisual method) and the format of any material on this website interferes with your ability to access information, please contact us. To enable us to respond in a manner most helpful to you, please indicate the nature of your accessibility challenge, the format in which you prefer to receive the material, the web address of the requested material, and your contact information. Users who need accessibility assistance can also contact us by phone through the Federal Information Relay Service at 1-800-877-8339 for TTY/Voice communication.

What are we doing with accessibility?

To help make the Town of Silverthorne website a positive place for everyone, we use the Web Content Accessibility Guidelines (WCAG) 2.0 from the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible for people with disabilities and user-friendly for everyone. The guidelines have three levels of accessibility (A, AA, and AAA) and we’ve chosen Level AA as the target for our website.

How are we doing with accessibility?

The Town of Silverthorne has worked hard on our website and believes that we have achieved our goal of AA accessibility. We monitor the website regularly to maintain this goal. If you find any problems, please contact us by emailing the Marketing Manager or calling us at 970-513-4886.  

Where can you get additional accessibility help?

Most popular browsers and plug-ins contain built-in accessibility tools and features. For more information, please visit the accessibility information pages for these tools:

• Google Accessibility for Chrome Browser
• Microsoft Accessibility for Internet Explorer Browser
• Accessibility Information for the Firefox Browser
• Accessibility Information for Adobe PDF Reader

In addition, the Town of Silverthorne website supports assistive screen reader technology from JAWS.

Additional Plug-ins

Adobe Reader is required to view and print PDF documents that appear on this website.

• To download this program for free, visit the Adobe website.
• To read PDF documents with a screen reader, please visit the Adobe Reader Accessibility website which provides useful tools and resources.

Privacy Policy and Disclaimers

If you do not agree to or do not understand any of the terms and conditions of use of the Town of Silverthorne's website, do not use these webpages. Your use of the Town of Silverthorne's website constitutes acceptance of the terms and conditions of use of this privacy statement, meaning that you expressly consent to our use and disclosure of your personally identifiable information in accordance with the terms of this privacy statement.

Materials and information on the Town of Silverthorne’s website are provided as a public service and intended to afford general guidelines on matters of public interest. Accordingly, the information in this site is not intended to serve as legal, accounting or tax advice.

Restrictions on Use of Materials

Except as provided herein, no material or information from this site may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed except as authorized in this notice, expressly authorized within this site, or approved in writing by the Town of Silverthorne.

Copyright Notice

Unless a copyright is indicated, information on the Town of Silverthorne website is in the public domain and may be reproduced, published or otherwise used without the Town of Silverthorne's permission. We request only that the Town of Silverthorne be cited as the source of the information and that any photo credits, graphics or byline be similarly credited to the photographer, author or Town of Silverthorne, as appropriate. If a copyright is indicated on a photo, graphic, or any other material, permission to copy these materials must be obtained from the original source.

Using or modifying this site's materials and information for commercial or profit making purposes is prohibited and may violate the copyrights and/or other proprietary rights of the Town of Silverthorne or third parties. The Town of Silverthorne respects the intellectual property of others and we ask our users to do the same. If you believe that your work has been copied in a way that constitutes copyright infringement, please provide the Town of Silverthorne’s Designated Agent the following information:

• An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;
• A description of the copyrighted work that you claim has been infringed;
• A description of where the material that you claim is infringing is located on the site;
• Your address, telephone number, and email address;
• A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and
• A statement by you, made under the penalty of perjury under the laws of the State of Colorado, that the above information in your Notice to the Town of Silverthorne is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

The Town of Silverthorne’s Designated Agent for Notice of claims of copyright infringement on its website is the Marketing Manager, who can be reached as follows:

• By Mail
  Town of Silverthorne
  ATTN: Marketing Manager
  PO Box 1309
  Silverthorne, CO 80498
• By Email

This copyright notice does not pertain to information on websites other than the Town of Silverthorne website.

Third Party Materials

Some materials and information used on the Town of Silverthorne 's website were generated by third parties who have consented to the Town's use or placement of such materials on this site. These materials are owned by those parties. Use of these third party materials for any purpose is prohibited. Persons seeking to use or modify third party materials for any purpose should contact the owner of such materials directly. These materials include icons and graphics used in links to other organizations' sites, as well as various items of general content.

Disclaimer of Endorsement

Reference in this site to any specific commercial product, process, or service by trade name, trademark, manufacturer or otherwise, does not constitute or imply an endorsement, recommendation, or favoring by the Town of Silverthorne. The views and opinions of the authors of documents published on the Town of Silverthorne's website do not necessarily state or reflect the opinion of the Town of Silverthorne, and shall not be used for advertising or product endorsement purposes.

Disclaimer for Hypertext Links

The Town of Silverthorne’s website may contain hypertext links to other sites on the Internet. The Town of Silverthorne is not responsible for the content, quality, or accuracy of any off-site materials referenced or linked through the Town of Silverthorne's website. By using the Town of Silverthorne's website, the user acknowledges and accepts that the Town of Silverthorne is not responsible for any materials stored on other Internet sites, nor is it liable for any inaccurate, defamatory, offensive, or illegal materials found on other Internet sites, and that the risk of injury from viewing, hearing, downloading, or storing such materials rests entirely with the user.

Links from the Town of Silverthorne's website to other sites on the Internet do not constitute an endorsement of the Town of Silverthorne. These links are provided for informational purposes only. It is the responsibility of the user to evaluate the content, quality, and accuracy of materials or information obtained from other sites.

Disclaimer of Liability

The Town of Silverthorne shall not be held liable for any improper or incorrect use of the materials or information contained on this site and assumes no responsibility for any user's use of them. In no event shall the Town of Silverthorne be liable for any damages, whether direct, indirect, incidental, special, exemplary or consequential (including, but not limited to, business interruption or loss of use, data, or profits) regardless of cause, and on any theory of liability, whether in contract, strict liability or tort (including negligence or otherwise) arising in any way out of the use of this site or the materials and information contained on this site, even in advised of the possibility of such damage. This disclaimer of liability applies to any damages or injury, including but not limited to those caused by any failure of performance, error, omission, interruption, deletion, defect, delay, computer virus, communication line failure, theft or destruction of data, whether for breach of contract, tortuous behavior, negligence, or under any other cause of action.

Users are encouraged to consult with appropriate and accredited professional advisors for advice concerning specific matters before making any decision, and the Town of Silverthorne disclaims any responsibility for positions taken by individuals or corporations in their individual cases or for any misunderstanding and losses, directly or indirectly, on the part of the users.

Disclaimer of Warranties/Accuracy and Use of Information

The materials in this site are provided "AS IS" and without warranties of any kind express or implied. To the fullest extent permissible to applicable law, the Town of Silverthorne disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE and title to any of the materials provided on this site. The Town of Silverthorne does not warrant that the functions contained in the materials will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that hosts it are free of viruses or other harmful components. The Town of Silverthorne does not warrant or make any representations regarding the use or the results of the use of the materials in this site, or through links to other sites, in terms of their correctness, accuracy, reliability or otherwise. The user (and not the Town of Silverthorne) assumes the entire cost of all necessary servicing, repair, or correction.

Changes are made periodically to many Town documents, including Town Codes, regulations, guidelines, and schedules. These changes may or may not be reflected in the materials or information present on the Town of Silverthorne's website. Additionally, because the site is frequently under development, materials and information may be deleted, modified or moved to a different part of the site without advance notice.

Exception to Disclaimers, If Applicable

Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.

Indemnification

To the fullest extent permitted by applicable law, by using the Town of Silverthorne's website, the user agrees to defend, indemnify, and hold the Town of Silverthorne, its agencies, officers, employees, representatives, and agents harmless from and against all claims and expenses, including attorneys' fees, court costs (including expert witness fees) arising out of the user's use of this site or materials and information contained on this site.

Our Philosophy

We are committed to providing you with a convenient and secure online e-government experience. We understand that you have entrusted us with your personal information, and we take very seriously the need to protect that information.

In order to protect your privacy, we will not share any of your personal information with any third party, except (1) in an aggregated, summary form; (2) to fulfill governmental, legal and regulatory obligations (including your obligations under the Terms and Conditions); (3) to process your transactions on this website; or (4) pursuant to your explicit authorization.

We believe that the information collected from citizens should only be that which is necessary to provide the information or services sought by a requester, just as a person might provide such information when visiting our offices in person. The information collected is subject to the same controls and uses as that collected by governmental offices visited in person, again subject to the access and confidentiality provisions of Colorado and Town of Silverthorne laws and federal law.

Personally Identifiable Information

"Personally identifiable information" or "personal information" means any information relating to an identified or identifiable individual who is the subject of the information. You do not have to provide personally identifiable information. Users do not have to provide personally identifiable information to visit the Town of Silverthorne website or to download information. We may in the future request personally identifiable information from you in order to provide requested specialized services, but such information would be handled as it would be on an in-person visit to a Town office.

Access to Personal Information

The Town of Silverthorne has information about individuals or information which can be identified or associated with a particular individual retained in the public records. Access to this personally identifiable information in public records at state and local levels of government in Colorado is controlled by Colorado law. Information that is generally available under Colorado law and not made confidential elsewhere under Colorado, Town of Silverthorne, or federal law may be posted for electronic access through the Town of Silverthorne website. Colorado law recognizes many concerns people have with regard to public records that include information about them, including the right to correct inaccurate information. Consequently, persons concerned with regard to information about them should contact the custodian of the record, which typically is the state agency or other governmental entity that collects and maintains the information.

Public Disclosure

All information collected on our website will be treated the same as any written communication and is subject to the confidentiality and public disclosure provisions of applicable Colorado, Town of Silverthorne laws and federal law.

Email Senders

Email messages sent to any Town of Silverthorne address will be treated the same as any other written communication. Email addresses obtained as a result of a request to our website will not be sold or given to private companies for marketing purposes. The information collected from your email message is subject to the disclosure, access and confidentiality provisions of Colorado, Town of Silverthorne, and federal law. Email or other information requests sent to our website may be maintained in order to respond to the request, forward that request to the appropriate department, communicate updates to the page that may be of interest to citizens, or provide our web designers and contributors with valuable customer feedback to assist in improving the site.

Electronic Form Filers

Any other information provided by you at the request of the Town of Silverthorne, or an agency thereof, such as the completion and electronic filing of a form, will be considered to be voluntarily provided by the visitor and will be treated in the same manner as information provided in written form or in person during a visit to the agency.

Personal Information That We Collect

In order to use any web-based payment service on the Town of Silverthorne’s website, you will have to provide only the personal information necessary for us to complete the transaction. We will notify you when you have to provide your personal information. If you choose not to provide your personal information, we will be unable to complete your transaction and you will not be able to use the payment service. The amount and type of personal information that we will collect from you will depend on how you decide to make your payment (e.g., credit card). We may archive your personal information for auditing, diagnostic and user support purposes.

Disclosures to Our Credit and Bank Card Processing Providers

We are required to provide select personal information (such as your credit card number and account expiration date) to our money transmission vendors to the extent necessary to process your payment for services on our site.

Security

We are committed to data security and the data quality of personally identifiable information that is either available from or collected by our website. Unfortunately, no information transmitted via the Internet is guaranteed to be completely secure due to the nature of the Internet. But we attempt to safeguard your information from loss, misuse or alteration.

To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information, we have instituted physical, electronic and managerial procedures to protect your personal information. For example, only certain authorized Town of Silverthorne personnel have access to your personal information, and this information is password protected. We also use firewalls and Secure Socket Layers, where appropriate. We may use intrusion detection systems to guard against unauthorized access.

Links to Other Websites

Various external websites may be linked to on our website. Visitors to those sites may wish to check their privacy statements and be cautious about providing personally identifiable information. A link does not constitute an endorsement of content, viewpoint, policies, products or services of that website. Once you follow a link to another website not maintained by the Town of Silverthorne, you are subject to the terms and conditions of that website, including but not limited to its privacy policy.

Information Disclaimer

Information provided on the Town of Silverthorne website is intended to allow the public immediate access to public information. While all attempts are made to provide accurate, current and reliable information we recognize the possibility of human and/or mechanical error. Therefore, the Town of Silverthorne, its employees, officers, and agencies, expressly deny any warranty of the accuracy, reliability or timeliness of any information published by this system and shall not be held liable for any losses caused by reliance upon the accuracy, reliability or timeliness of such information. Any person who relies upon such information obtained from this system does so at his or her own risk.

Changes to our Privacy Policy

We may change our privacy policy from time to time. It is the user's responsibility to periodically check back for amendments to our privacy statement.

Questions and Concerns

We understand that you expect privacy in your use of the Internet and make every effort to address your privacy concerns by instituting and maintaining stringent standards in protecting the information with which you have entrusted us. We hope that this policy clarifies our policies and procedures, but if you have any questions or concerns regarding our privacy policy or our website practices, we encourage you to email the Marketing Manager.

This social media policy includes guidelines for engaging with the official social media sites of the Town of Silverthorne and the Silverthorne Police Department. These guidelines are designed to foster relevant and respectful dialogue on our social media sites while outlining our practice for handling dialogue that does not adhere to that intent. Use of the Town of Silverthorne’s social media sites constitutes acceptance of this Social Media Policy.

We welcome and encourage comments, questions and other user-generated content from our residents and visitors. However, the Town of Silverthorne’s social media sites serve as a limited public forum and all content published is subject to monitoring. The Town is not responsible or liable for, and neither endorses nor opposes, comments placed on this site by users of the site. Inappropriate user-generated comments, content and posts will be removed (if possible) without prior notice when the content:

• is a completely off-topic comment made on a specific topic, thread or post;
• contains profanity, obscenity or pornographic material;
• contains personal identifying information or sensitive personal information that could potentially be used to perpetrate identification fraud;
• contains threats of violence;
• violates intellectual property rights;
• has an unlawful purpose, promotes illegal activities or violates the law;
• contains information that reasonably could compromise the safety or security of the public or public systems;
• advertises or promotes a commercial product or service, or any entity or individual;
• promotes or endorses political campaigns or candidates;
• contains links that are suspected of containing a virus; or
• contains information that could compromise an ongoing criminal investigation.

The Town of Silverthorne’s social media sites are subject to applicable public records laws, as well as all applicable federal, state, and local laws regulations and policies. Any content submitted to these sites by the Town and communication received from users of the sites are public records subject to disclosure. Comments on social media sites do not constitute legal notice against the Town or valid requests for public records. All commenters who post to any of the Town of Silverthorne’s social media sites are bound by the sites’ respective usage agreements pertaining to user rights and responsibilities.

The Town of Silverthorne reserves the right to remove any content that is deemed in violation of this Social Media Policy or any applicable law. Any content removed based on these guidelines will be documented and retained by Town of Silverthorne’s social media administrator(s) for a reasonable period of time, including the time, date and identity of the poster, when available. The Town of Silverthorne reserves the right to block an individual who posts in violation of this Social Media Policy. The Town will notify the poster that he/she has been blocked and will provide an opportunity for the poster to appeal the decision.

General Policies for the Use of Town of Silverthorne Property and Facilities

I. Purpose

A. The purpose of this policy is to establish general guidelines regarding the use of all Town of Silverthorne (the “Town”) property and facilities by non-Town organizations and individuals who are not otherwise engaged in official business on the premises. These generalized policies and procedures are intended to compliment and be consistent with the policies and procedures for all Town properties and facilities as provided in the Appendices. In the event that any policy for any specific Town property or facility is inconsistent or in conflict with these policies and procedures, the specific facility policy shall supersede and override any such conflicting existing policies and procedures, to the extent necessary. The Town reserves the right to amend the policies set forth herein.  

B. These policies are intended to comply with all legal requirements of the laws, rules and regulations of the State of Colorado and the United States Government regarding the use of public facilities for speech, including but not limited to the First Amendment of the United States Constitution, Article II, Section 10 of the Colorado Constitution, and all other laws, rules and regulations of the State of Colorado and the United States Government regarding the rights of free speech, assembly, and association.  

C. These policies and procedures are intended to provide reasonable protection and accommodation for the rights of the public in the use of Town property and facilities, and to allow for public speech and assembly at reasonable locations while preserving the ability of the Town to perform and protect the primary functions of such property and facilities. In promulgating these policies, the Town finds that it is a primary purpose to ensure that the public, as well as agents, employees and officers of the Town, are able to utilize and enjoy the primary functions of such buildings and facilities. 

D. The Town shall apply these policies without regard to the Speaker’s viewpoint.  Town officials shall apply these policies to restrict use of certain buildings and facilities, in a manner which may have the secondary effect of limiting certain broad categories of speech content, such as commercial or political speech, when narrowly tailored and reasonably necessary to maintain the nonpublic, limited, or designated nature of certain forums throughout the Town. Nonetheless, in the application of these policies, the Town shall make efforts to accommodate all Speakers subject to reasonable time, place, and manner restrictions. 

II. General Policy. 

A. Traditional Public Forums. The public shall have the right to speak and assemble at places traditionally open to the public for such purposes in a manner that does not unreasonably interfere with the rights of other members of the public and the Town to use such public facilities.  By way of example, traditional public forums include parks and sidewalks.   

B. Non-Public Forums.

i. Non-designated facilities. Any Town property or facility, or any portion of a Town property or facility not a Traditional Public Forum (i.e. parks and sidewalks) or a Designated Public Forum as provided herein, shall be considered a Non-public Forum, and will be open to the public only for the permitted and intended uses of such areas. 

ii. Areas of ingress, egress, and circulation. Areas of any Town building or facility that are primarily utilized for means of ingress or egress to and from such building or facility, or otherwise utilized for the primary purpose of circulating throughout various offices or facilities of any building, and any waiting rooms for any Town offices or departments, are expressly designated as non- public forums, and no public use or activities outside of the specific primary function of such building or facility shall be allowed.

Designated Public Forums.  There is designated by Appendix B of this Policy a Designated Public Forum pursuant to policies set forth therein.  The Town has not designated any other facilities as such.

III. Permits for organized events.

A. Permit Required. Permits for organized events at Town facilities that are Designated and Traditional Public Forums are subject to the procedures in the Silverthorne Municipal Code Section 4-4-27 Event Permits. 

i. Permits are required for organized events at Town parks when it is anticipated that more than twenty-five people will attend, or a tent, amplification, or other significant impact to the park experience is requested.  Permit applications for such events shall be made not less than seventy-two (72) hours prior to the event. 

ii. Permits are required for any organized parade, protest, or procession utilizing the Town right-of-way when it is anticipated that more than ten people will attend. Permit applications for such events shall be made not less than seventy-two (72) hours prior to the event. 

B. Facility Priority. Permit applications shall be processed on a first-come first-served basis and depending on the availability and capacity of the requested facility. Town activities shall receive first priority for the use of the available facilities and may require an existing permittee to move or reschedule an event.

C. Regulation. Permits are subject to the Silverthorne Municipal Code and reasonable time, place, and manner restrictions that ensure the public safety and orderly keeping of Town business.  Event attendees may not block traffic within the Town right-of-way, or access to any buildings or private property.

D. Denial. In addition to the standards provided in section 4-4-27 of the Silverthorne Municipal Code, permits may be denied for activities that include obscenity, actual threats of violence, and fighting words.    

Appendix A

Policy governing the time, place and manner of first amendment activities in and around the Town of Silverthorne Recreation Center. 

Section 1. Purpose

The purpose of this Policy is to govern and balance the legitimate interests of those engaged in speech and conduct protected by the First Amendment to the United States Constitution on premise of the Town of Silverthorne Recreation Center, 430 Rainbow Drive, Silverthorne, Colorado ("Recreation Center"), and the rights and privileges of patrons and employees of the Recreation Center.  

Section 2. Governmental Interests

The Recreation and Culture Director hereby determines that the following governmental interests require the promulgation of this Policy:  

A. Protection of unaccompanied minor children while present at the Recreation Center.  

B. Protection of the rights and privileges of patrons of the Recreation Center to attend, register for and participate in programs and activities of the Recreation Center.  

C. Protection of the right of Recreation Center employees to perform their assigned governmental tasks free from distraction and unwelcome harassment.  

Section 3. Restrictions

A. No personal distribution of leaflets, pamphlets, books, magazines, literature, brochures or similar printed materials, or unsolicited speech of any sort or nature, may be conducted anywhere inside the Recreation Center.  

B. Written materials may be placed only in the following areas of the Recreation Center:  Front Lobby Area on kiosk ("Designated Areas").  

C. Written materials placed in the Designated Areas may not display obscenity, actual threats of violence, or fighting words.  

Appendix B

Policy governing the time, place and manner of first amendment activates in and around the Silverthorne Town Center.

Section 1. Purpose

The purpose of this Policy is to govern and balance the legitimate interests of those engaged in speech and conduct protected by the First Amendment to the United States Constitution on premise of the Silverthorne Town Center, 400 Blue River Parkway, Silverthorne, Colorado ("Town Center").  

Section 2. Silverthorne Pavilion

Designated Public Forum. Subject to the Town’s permitting requirements, the Silverthorne Pavilion is hereby recognized by the Silverthorne Town Manager as a Designated Public Forum more suitable for public use of a broader array of activities. Accordingly, the Pavilion is designated as the primary facility for activities deemed generally inappropriate at other Town facilities carrying a primary administrative governmental purpose. The use of the Pavilion as a Designated Public Forum shall be primarily governed by the specific Pavilion Policies and Procedures.  

Election Day. The Silverthorne Pavilion is commonly a polling location for municipal and coordinated elections.  No Electioneering (i.e. campaigning for a candidate or ballot question that is on the ballot, or signature collection) may take place at or within 100 feet of the Pavilion on Election Day.  In addition, the Town may designate specific locations on Election Day within the Town Center to permit the safe and orderly expression of political opinion, while facilitating the primary purpose of the Silverthorne Pavilion as a polling place.  

Section 3. Silverthorne Performing Arts Center

Purpose. The purpose of the Silverthorne Performing Arts Center (PAC) is to facilitate the promotion of arts and culture.  

Leased and interior spaces. The interior spaces and the back patio of the PAC are leased and managed by the Dillon Theater Company.  As such these spaces are subject to the tenant’s rental policies and procedures, and public access as prescribed in its lease.  

Outdoor spaces.

Public Forum. The lawn surrounding the PAC is a Traditional Public Forum subject to the Town’s permitting requirements for organized events, and other reasonable time, place, and manner restrictions.  

Non-public forum. The outdoor stage is a non-public forum reserved for uses relating to the primary purposes of the PAC, specifically the prom