- Services – Each property owner is responsible for the entire length of the water service line from the water main into the home or building. This includes the shut off (Curb Stop) valve and the connection into the water main.
- Internal Plumbing - The Town owns the water meter, register and transponder. All connections, parts, or leaks inside the building are the homeowner’s responsibility. If the meter itself is leaking, let the Water Department know ASAP. Modifications or repairs should be made by a licensed plumber.
- Curb Stops - Every property has a shut off valve on the property line that is referred to as a Curb Stop (CS) valve. Operation of this CS valve might be necessary to stop a leak inside or outside of the building. It is the homeowner’s responsibility to maintain access to the CS, and to protect it from damage from plows, vehicles, etc. It is very important that the valve is always accessible in case of an emergency. Every property owner should know where their CS valve is located. If the valve is damaged or inaccessible it might be difficult or impossible for the Town to turn the water off to the property. The Town has already started to GPS every known CS in the system. If you would like help with verifying locations and conditions please contact Will Yates at WYates@Silverthorne.org for information on this project or to request a site visit.
- Contact – It is very important that the Towns Water Department has every property owners current contact information. This information is only seen by the Town of Silverthorne, and will only be used to contact an owner about an emergency, such as a water leak or sewer backup. The Water Department has found several emergencies and contacted owners to notify before the owners were even aware of a problem.
- Curb Stops - A few good rules of thumb: Do not landscape on top of services! Do not build retaining or decorative walls on, plant trees above, or plow snow on top of your service valve. Any snow or ice can make operating the valve difficult and time consuming for the owner in an emergency. This extra time can make repairs more difficult and expensive. Do you know where yours is?
- Hot Water/ Heaters - To prolong the life of your hot water heater drain it annually*. When you see the water coming out you will realize why you should not drink from it. Always drink and cook with cold water from the tap! *Consult owners manual before draining.
- Sewer Services – All buildings and homes have a service line for their sanitary sewer. These service lines are the responsibility of the property owner to protect and maintain. Most homes have a clean out (4” vertical pipe) within 5’ of the building. These pipes need to be capped, protected from damage and debris as well as infiltration from entering. For more information on sewer please see Sanitary Sewer and the Environment
Service Line Leaks and Repairs
Water and sewer services have a limited life expectancy. This unknown time varies with: grade of materials used, quality of work performed, site and soil conditions, proximity to rocks and trees, etc.
- Water - Signs of a possible water service line leak outside (not limited to): obvious water surfacing, unusual amount of water running in nearby ditch or low area, a depression or sinkhole. Signs of leaks inside: Obvious running water noise in pipe or walls, water meter running without any water faucets on, and a vibration or noticeable sound coming from the line or the water meter. Although a loss in pressure can be many things, a constant drop in pressure is also a possible indication of a leak.
- Sewer - Signs of a possible sewer service line leak: most common is the lowest toilet or floor drain in building backing up. While most sewer backups are usually on the service line itself please inform the Town of this problem so we can verify our sewer mains are functional.